Creffield Medical Centre Opening Times
Monday - Friday - 8.00 a.m - 6.30 p.m Please see the section on Emergencies—out of
hours for details of the arrangements to be seen outside of these times.
Appointments are available with all of the clinicians at varying times during the day. The
timings are subject to change at short notice. Please ask reception if you require further
We now have an appointments only session on a Saturday morning, and the surgery is not
open for anything else. To book in for these appointments you need to press the doorbell
and reception will let you in after asking your name.
To see a healthcare provider please phone the appointments line on the day you would
like to be seen on 01206 245700 .You will be offered either a morning or an afternoon
appointment. Monday is our busiest day so if possible please choose another day. A
limited number of appointments are available to book in advance. Alternatively, you can
use the internet booking service. If you require information, please ask at reception.
The Treatment room, phlebotomy, HCA, Sister Lucy Sadler and the Health Visitor
operate an appointment only system. Patients should contact the surgery on the appointments
line 01206 245700 or in person at the reception desk.
have an acute problem outside of our normal working hours, please telephone 0845 602 5215 and your call
will be answered by Harmoni who operate the out of hours service in this area.
Acute Illness clinic
The acute illness clinics are designed to deal with the majority of problems. Clinics are
held by our two nurse practitioners on a daily basis, every morning & most afternoons.
Our nurse practitioners are qualified to deal with most new problems, such as infections,
minor injuries, & sudden onset of acute symptoms. They are able to prescribe from the
practice formulary & also have access to GP opinion should that be required. You will be
routinely offered an appointment with a nurse practitioner for all new problems.
Consultations are by appointment. Please telephone 01206 245700 or call at reception.
Most appointments last ten minutes and it is usually best to concentrate on one health
problem during the consultation. Your doctor may ask you to make a further appointment
to discuss the problem in more detail. However, if you have a number of problems you
wish to discuss, you will need a longer appointment, therefore please let the receptionist
know when you book.
If you want to consult your GP about a family member too, please make a separate
appointment rather than trying to cover it during your own consultation.
If your case is urgent we will see you the same day but it may be one of the other
partners who sees you if your own doctor’s surgery is fully booked.
Please attend promptly, and let us know as early as possible if you cannot attend your
appointment, so that we can offer the space to someone else.Dentist
Please note doctors are not trained in dental matters. All dentists are required to provide an
emergency service and you should be able to get any advice from them. If you require emergency dental treatment you can contact an emergency dentist on 0845 602 5238.
Home visits are made to patients who are too ill to come to the surgery. It is safe to bring
feverish children to the surgery where they will be seen promptly. GPs may ask a Nursing
Practitioner to visit.
We realise that most people make considerable efforts to get to the surgery and we are
grateful for that.
Please remember that it takes much longer to see someone at home. GPs can typically see
four people at the surgery in the time it takes to drive to and see a patient at home. At home
we do not have access to all the facilities and equipment which the surgery provides.
Whenever possible please phone for a visit before 10.00 a.m. The medical secretaries will
take details for your doctor.
EMERGENCIES - out of hours services
When the surgery is closed, please telephone 0845 602 5215 and your call will be answered
by Harmoni who operate the out of hours service in this area. Alternatively you may continue
to ring the surgery on 01206 570371 and you will be given a number to contact , so
have pen and paper ready.
When you phone for medical help, the person who answers will be a trained receptionist or a
nurse at NHS direct. Be prepared to describe your problem. You may be asked to go to the
Walk in Centre (you will be given directions).
Please note that if you ring the surgery for out of hours advice you will need to make two
It is not always necessary to see a doctor and your GP is happy to give telephone advice in
this case. Please telephone 01206 245700 and book a telephone consultation. This is also appropriate for medication queries.
Results of any investigations that the doctor has arranged for you can be obtained by telephoning
or calling at the surgery between 8.00 a.m. - 12.30 p.m. and 1.30 p.m. - 4.30 p.m.
In order to maintain confidentiality, results will only be given to the patients themselves or to
the parents of minors if appropriate.
If you are not well enough to work you are allowed (by law) to self-certificate for up to
seven days. Your employer will have the certificate, or use SSP1 if you are self-employed. If
you are unemployed you will need form SC1.
We do not normally supply NHS certificates for this initial period of illness and private
certificates are charged for at the BMA recommended rates.
This is run by Jackie Rose who is a qualified asthma nurse. It is held weekly and is open for booking by any asthmatic or patient with chronic lung disease. In particular, we are keen to see new asthmatics, children and poorly controlled asthmatics in this clinic. Spirometry, to assess lung function, can be performed when required.
This is run by Sr Lucy Sadler who has a particular interest and training in cardiac care. This
is open for any of our patients who has had previous heart problems.
Child Health Surveillance and Immunisation
The doctors, health visitors and practice nurses provide the above services and undertake to
carry out all recommended immunisations and health checks.
Details are available at reception
We have a counsellor. Referrals are via doctors only.
Patients with diabetes are seen by our Diabetic Specialist Nurse, Sister Philippa Hayler. Sr Heather Millard is also diabetes trained, and can offer review appointments.
Family Planning / Well Woman Clinic and Cervical Smears
All doctors in the practice provide these services. Lucy does IUCD and Mirena fittings.
Immunisation (Adult) and Foreign Travel
Tetanus - it is our policy to ensure that all patients are immunised against tetanus and diphtheria.
Influenza - we offer vaccination to older patients and those with certain chronic conditions.
The vaccinations are available from October.
Pneumonia—we also offer pneumonia vaccinations to those over 65. Please ask when you
next visit the surgery if you require one.
Foreign travel - our nurses can advise you on the recommended vaccinations for your travel.
Please arrange to see one of them by appointment only, at least 8 weeks before you plan to
Most medical examinations required by third parties (e.g. HGV licence, preemployment,
sporting activity, etc) are not NHS services. There is normally a charge for
They are carried out by a special appointment with a doctor booked through your doctors
A do it yourself check-up! We now have a new computer application where you can
have your blood pressure, weight etc. measured without seeing the nurse or doctor. The
software is integrated with the surgery system, so that the clinicians can see the results
and notify you of any problems. Please come along and try it out, it is situated in the
reception waiting room. If you have any problems or you would prefer to have help; the
reception staff are trained to help you.
The surgery is currently participating in research projects. If you require any further
information please speak to Sister Lucy Sadler or Ann Read, our practice manager.